FAQ
Frequently Asked Questions
Q: Where are you based?
We're based in sunny Perth, Western Australia.
Q: How much are your custom design boxes?
Our custom 3D design boxes are priced as follows:
- Small box: $4.95 each
- Large box: $6.95 each
A one-time custom design fee of $50 applies to new custom designs.
Q: How much is postage?
Shipping costs are calculated at checkout based on your order's weight, quantity, and delivery location.
We use Australia Post:
- Standard shipping: 5–10 business days
- Express shipping: 2–3 business days
Q: What’s your turnaround time?
Turnaround time varies depending on your order size and whether it's an individual item or a full party package.
- It can be as quick as the next business day
- Or up to 4 weeks for large, custom orders
We always monitor your event date and do our best to ensure your order arrives in time.
Q: How do I place an order?
You can order directly through our website.
Need help? I'm happy to assist with a manual draft order or custom invoice—just send me a message.
Q: Do you accept returns?
Unfortunately, we do not accept returns or exchanges. Each item is made to order and personalised with names or event details, which means we’re unable to resell them.
Q: Is there a minimum order?
Yes, most of our products have a minimum order of 10.
This does not apply to:
- Sticker packs
- Milestone boards
- Welcome signs
These can be purchased individually.
Q: Can I make changes after placing an order?
You can add more items to your order at least 1 week before your scheduled shipping date.
However, we cannot accept cancellations or reductions once your order is in progress, as each item is made to order and materials are prepared in advance.