Frequently Asked Questions

Find answers to common questions about our products and services

Ordering

All orders can be placed directly through our website. Simply choose your design, enter your personalised details, select your preferred delivery date and complete checkout.
Most personalised products have a minimum order quantity of 10 units. Some items are sold in packs, such as sticker packs, lollipop packs and other favour items. The minimum quantity will be shown on the product page.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
Yes. Our party boxes, favour packaging and matching stationery can be personalised with your chosen name, age or event details, depending on the product.
Yes. If we have created your design before, we can usually reproduce it for future events or additional quantities.

Design & Personalisation

Yes. We specialise in custom-designed party boxes, favours and stationery. If you can't find your theme on our website, we can create a design to match your event.
We create personalised favours and stationery for: * Children's birthday parties * Teen parties * Adult milestone birthdays * Baby showers * Baptisms and christenings * First Holy Communion * Confirmations * Religious celebrations * Hens parties * Bridal showers * Weddings * Corporate events
Absolutely. We can create designs to match most party themes, colour palettes and event styling.
A standard custom design fee is $50 per design. This is a one-off fee that covers the creation of a new party box design and matching stationery. More complex designs and products, such as milestone boards or extensive custom artwork, may incur a higher design fee.
Minor changes to an existing design usually do not incur a custom design fee. A design fee only applies when a completely new design needs to be created.
Yes. You're welcome to send your own photos, logos, inspiration images or reference designs for use in your order.
For new custom designs, a digital proof will be provided before production. For ready-made designs, proofs are only provided if specifically requested in the order notes.
Up to three design revisions are included with custom orders.
No. Once a proof has been approved, it is considered final and production will begin. Please check all spelling, names, dates and design details carefully before approval.
Our standard pricing includes the same name or event details across all items. If you would like individual guest names added to each favour, an additional fee will apply. Please contact us before ordering for a quote.

Production Times

Production times vary depending on the products ordered and the complexity of the design. As a general guide: * Standard orders: approximately 10–14 business days * New custom designs: approximately 3–4 weeks * Large party packages: approximately 3–4 weeks Some smaller orders may be completed sooner.
Yes. You can select your preferred delivery date during checkout. This is ideal if your event is several weeks or months away and you would prefer us to process your order closer to the event date.
Yes. Rush orders may be available depending on our production schedule.
Yes. Rush order fees typically start from $25 and may increase depending on how urgently the order is required and the size of the order. Please contact us before ordering to confirm availability.

Shipping & Delivery

We ship Australia-wide and can also ship to most international destinations.

Shipping costs are automatically calculated at checkout based on the weight, size and destination of your order.

Yes. Express shipping is available for most Australian destinations.

Estimated delivery times are:

Standard shipping: approximately 5–7 business days
Express shipping: approximately 2–3 business days

Delivery times may vary depending on location and carrier delays.

International delivery times vary by destination. Please refer to Australia Post's delivery estimates for your country.

Yes. Tracking details will be provided once your order has been dispatched.

No. We currently do not ship to PO Box addresses.

Yes. Local pickup is available from Wandi, Western Australia.

Products

Yes. Party boxes are supplied empty unless otherwise stated on the product listing.

Yes. Many designs are available as box-only options or as party favour packages that include matching fillers.

Yes. Personalised fillers are supplied ready to use.

No. Boxes are supplied flat-packed to help prevent damage during shipping and reduce postage costs. They are simple and quick to assemble.

Yes. You may combine products from different themes within the same order, subject to minimum order requirements.

Cancellations, Returns & Refunds

Orders may be cancelled within 24 hours of purchase.

After 24 hours we may have already started design work, ordered materials, prepared stock or commenced production, making cancellation unavailable.

No. Once production has commenced, personalised orders cannot be cancelled.

Due to the customised nature of our products, we do not offer refunds for change of mind, incorrect selections or approved designs.

Please contact us within 24 hours of delivery and provide clear photographs of the damaged item and packaging.

Once assessed, we may offer a replacement product or store credit where appropriate.

Please contact us as soon as possible. If the error was made by us, we will work with you to arrange a suitable resolution.

Once an order has been dispatched, delivery is the responsibility of the shipping carrier.

We are happy to assist by lodging enquiries and communicating with Australia Post; however, we are not liable for delays, lost parcels or delivery issues caused by the carrier.

Contact Us

You can contact us via:

Email: summerprint@outlook.com.au

Or by using the contact form on our website.

No. At this time we do not offer wholesale pricing.